GBW HOMECARE SOLUTIONS
PRIVACY POLICY & SMS TERMS AND CONDITIONS
Effective Date: June 2026
GBW Homecare Solutions ("we," "our," or "us") is committed to protecting the privacy and security of the personal, health-related, and communication information of our clients, their families, website visitors, and employees. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, receive our services, or communicate with us through phone, email, or SMS text messaging.
1. INFORMATION WE COLLECT
We collect information necessary to provide quality non-medical home care services and operate our business effectively.
This information may include:
Personal Identifiers
Name
Mailing address
Email address
Telephone number
Emergency contact information
Client Care Information
Non-medical care needs
Service preferences
Care schedules
Care coordination information
Authorized family or representative contact information
Payment Information
Billing address
Payment information necessary to process services
Website Usage Information
IP address
Browser type
Device information
Cookies and website analytics data
Communication Preferences
Email communication preferences
SMS opt-in status
Contact preferences
2. HOW WE USE YOUR INFORMATION
We use information collected to:
Coordinate and provide non-medical home care services
Provide personal care, companion care, respite care, sitter services, concierge services, and related support services
Schedule consultations, assessments, and caregiver visits
Communicate with clients, families, and authorized representatives
Process payments and maintain accounts
Send appointment reminders and service updates
Respond to inquiries and customer service requests
Improve our website and services
Comply with applicable legal and regulatory requirements
3. DISCLOSURE OF INFORMATION
GBW Homecare Solutions does not sell, rent, trade, or share personal information for marketing purposes.
Information may be shared only:
Caregivers and Staff
Information is shared only as necessary to provide scheduled services and coordinate care.
Service Providers
Third-party vendors assisting with:
Website hosting
Scheduling systems
Payment processing
Business operations
Healthcare and Care Coordination
Information may be shared with healthcare providers, authorized representatives, or family members when authorized by the client or legally permitted.
Legal Requirements
Information may be disclosed when required by:
Law
Court order
Subpoena
Government investigation
Protection of client or staff safety
4. SMS COMMUNICATIONS
If you provide consent to receive SMS communications from GBW Homecare Solutions, you may receive text messages related to:
Appointment reminders
Service schedule updates
Caregiver arrival notifications
Client care coordination
Customer service communications
Billing notifications
Agency service updates
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell, rent, transfer, or disclose SMS opt-in information to any third party for marketing purposes.
5. SMS TERMS AND CONDITIONS
By opting into SMS communications through our website, intake forms, phone conversations, or other methods, you consent to receive SMS messages from GBW Homecare Solutions.
Types of Messages
Messages may include:
Appointment reminders
Care schedule notifications
Caregiver arrival updates
Client care coordination messages
Billing notifications
Customer service communications
Service-related updates
Message Frequency
Message frequency varies based on services provided and communication needs.
Message and Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions
To stop receiving text messages, reply:
STOP
You will receive confirmation that you have been unsubscribed from future SMS communications.
Help Instructions
For assistance, reply:
HELP
or contact:
Phone: 757-641-4034
Email: info@gbwsolutions.net
Consent
Consent to receive SMS communications is not required as a condition of receiving services.
6. DATA SECURITY
GBW Homecare Solutions implements reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
Security measures may include:
Secure electronic storage
Password-protected systems
Limited employee access
Secure communication practices
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
7. YOUR PRIVACY RIGHTS
Depending upon applicable law, you may have the right to:
Access personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to legal record retention requirements
Withdraw consent for communications
Opt out of SMS communications at any time
Requests may be submitted using the contact information below.
8. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and analytics tools to improve functionality, user experience, and website performance.
Users may adjust browser settings to limit or disable cookies; however, some website features may not function properly.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
GBW Homecare Solutions is not responsible for the privacy practices, policies, or content of third-party websites.
Users should review the privacy policies of any external websites they visit.
10. CHANGES TO THIS POLICY
GBW Homecare Solutions reserves the right to update or modify this Privacy Policy and SMS Terms and Conditions at any time.
Changes will be posted on this page with an updated Effective Date.
Continued use of our services or website after changes are posted constitutes acceptance of those changes.
11. CONTACT INFORMATION
GBW Homecare Solutions
Phone: 757-641-4034
Email: info@gbwsolutions.net
Website: www.gbwhomecare.net
□ By checking this box, I consent to receive SMS text messages from GBW Homecare Solutions regarding appointments, care coordination, service updates, and customer support. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent is not a condition of receiving services. View our Privacy Policy and SMS Terms for additional information.
